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Salesforce Administrator

Lightful Labs · LONDON, London, City of
Department Lightful Labs
Employment Type Full-Time
Minimum Experience Mid-level

Job title: Salesforce Administrator
Salary: Competitive
Location: London, flexible working

The Company

Lightful ranked number 1 for Social Media Management platforms built for non-profits.

At Lightful, we believe that those doing the greatest good deserve the best technology.

We’re passionate about making the best technology accessible to charities and nonprofits. Our products and custom solutions help organisations unleash the power of technology and make the good work they do even greater.

There are just over 50 of us at the moment but we’re growing pretty quickly! We’ve worked with the likes of Help Refugees, London’s Air Ambulance, Comic Relief and the Bill & Melinda Gates Foundation to name a few.

Lightful Values

Our values are integral to the Lightful culture. The Lightful Values are:

  • To act with audacity while remembering humility
  • To understand the importance of both listening and leadership
  • To practice generosity whilst showing accountability
  • These all lay on the foundation of respect and integrity


  • Work on projects to develop new user features, update and constantly refining existing feature sets
  • Build functionality with an understanding of client capability and setup
  • Deployment between environments and reviewing updated functionality
  • Managing work across projects
  • Delivering client ready deliverables
  • Collaborate with other team members and stakeholders
  • External training of clients including creation of training documentation

Key Skills Requirements

  • Minimum of two years professional experience as a Salesforce Administrator
  • Admin (ADM201 and ADM211) certified preferred
  • Proficient understanding of reports and dashboards, process builder and flows
  • Strong understanding of security settings and setup including: roles, profiles, sharing rules and groups
  • Proficient understanding of Salesforce Communities setup and configuration
  • Knowledge of Salesforce 3rd party AppExchange products and implementation experience
  • Experience in improving processes and adoption
  • Experience in creating training documentation (and potentially videos) for clients
  • Experience in working within an Agile or Scrum environment
  • Experience in working with Salesforce NPSP and HEDA packages and non profit processes is an advantage

Personal qualities

  • A creative thinker and problem solver
  • A keen eye for user experience and emerging trends
  • Committed Salesforce Administrator who actively researches new Salesforce functionality
  • Strong attention to detail
  • Ability to multitask and prioritise since services may be required on different projects at the same time
  • A self-motivated individual who can work well within a team-oriented environment as well as independently
  • Willingness to learn and adapt to incorporate best practices outlined by the business


You will be a part of our vibrant culture that fosters personal growth and development. As we expand, you will be given the opportunity to thrive in a close-knit team environment.

  • Amazing office in Second Home Shoreditch, London
  • Free coffee, tea, fruit and treats in the office
  • Competitive salary
  • Comprehensive benefits package
  • Free gym, yoga and meditation
  • Cycle to work scheme
  • Childcare vouchers
  • Bespoke Development Programme
  • Stock options - every team member shares in the success of Lightful
  • And many many more

We are reviewing applications on a rolling basis, so it is in your interest to apply as soon as possible.

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  • Location
    LONDON, London, City of
  • Department
    Lightful Labs
  • Employment Type
  • Minimum Experience