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Salesforce Administrator

Lightful Labs · LONDON, London, City of
Department Lightful Labs
Employment Type Full-Time
Minimum Experience Mid-level

Job title: Salesforce Administrator

Salary: Competitive

Location: London or Bristol, flexible working


About Lightful

At Lightful, we passionately believe that technology can play a key role in transforming the beyond - profit sector (charities, social enterprises and non profits). By applying the best of technology and latest innovations, we can help people doing good to do even more good. 


Our purpose is to strengthen relationships between people who want a better world and the great causes making it happen. Because we believe that through stronger relationships, we can all make more of an impact. We work across multiple areas and partner with a wide variety of inspirational charities and social enterprises. 


Lightful is ambitious and growing quickly. We are well backed by a group of passionate, socially minded investors, and have a 50-person team of smart, and equally passionate, individuals. 


We now have an opening for a Salesforce Administrator to join our rapidly expanding Lightful Labs team. This role, which will involve working closely with Lightful’s senior clients, global foundations and charities, as well as the entire team. The role will be fast paced, varied, and rewarding. 


Lightful Values

Our Values are integral to the Lightful culture:

  • To act with audacity while remembering humility 
  • To understand the importance of both listening and leadership
  • To practice generosity whilst showing accountability 
  • These all lay on the foundation of respect and integrity  


  • Work on projects to develop new user features, update and refine existing feature sets
  • Work closely with client teams to ensure successful set up of Salesforce
  • Create dashboards and reports with meaningful metrics for client users. 
  • External training of clients including creation of training documentation and videos
  • Build functionality with an understanding of client technical knowledge and setup
  • Deployment between environments and reviewing updated functionality for bugs
  • Manage work across projects 
  • Deliver client ready deliverables
  • Collaborate with other team members and stakeholders 

Key Skills Requirements 

  • Minimum of two years professional experience as a Salesforce Administrator
  • Admin (ADM201 and ADM211) certified preferred
  • Experience working closely with new Salesforce end-users to ensure they can confidently use the system and understand its capability
  • Proficient understanding of reports and dashboards, process builder and flows
  • Strong understanding of security settings and setup including: roles, profiles, sharing rules and groups
  • Proficient understanding of Salesforce Communities setup and configuration
  • Knowledge of Salesforce 3rd party AppExchange products and implementation experience
  • Experience in improving processes and adoption
  • Experience in creating training documentation (and potentially videos) for clients 
  • Experience in working within an Agile or Scrum environment
  • Experience in working with Salesforce NPSP and HEDA packages and non profit processes is an advantage

Personal Qualities 

  • A creative thinker and problem solver
  • A keen eye for user experience and emerging trends 
  • Strong empathy with new Salesforce users and strong drive to showcase the ability of Salesforce
  • Committed Salesforce Administrator who actively researches new Salesforce functionality
  • Strong attention to detail
  • Ability to multitask and prioritise since services may be required on different projects at the same time
  • A self-motivated individual who can work well within a team-oriented environment as well as independently
  • Willingness to learn and adapt to incorporate best practices outlined by the business
  • Strong interest in the non-profit sector


You will be a part of our vibrant culture that fosters personal growth and development. As we expand, you will be given the opportunity to thrive in a close-knit team environment. 


Other benefits include:

  • Amazing office in Second Home Shoreditch, London or Framework, Bristol
  • Free coffee, tea, fruit and treats in the office
  • Competitive salary
  • Comprehensive benefits package
  • Free gym, yoga and meditation (At Second Home)
  • Cycle to work scheme
  • Childcare vouchers
  • Personal development programme
  • Stock options - every team member shares in the success of Lightful
  • And many many more


Additional Requirement

Eligible to work in the UK without the need of visa support/sponsorship

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  • Location
    LONDON, London, City of
  • Department
    Lightful Labs
  • Employment Type
  • Minimum Experience