Project Manager

Lightful Labs · London, London, City of
Department Lightful Labs
Employment Type Full-Time
Minimum Experience Mid-level
Compensation Competitive

Job title: Project Manager

Salary: Competitive

Location: Remote working, then London or Bristol, flexible working

The company


At Lightful, we believe that those doing the greatest good deserve the best technology.


We’re passionate about making the best technology accessible to charities and nonprofits. Our products and solutions help organisations unleash the power of technology and make the good work they do even greater. Our products and services are designed to simplify the work and amplify the impact of charities and nonprofits. We offer services to charities and nonprofits through a learning programme, including BRIDGE, and Lightful Labs. 


BRIDGE (Building Resilience in Digital through Growth and Engagement) combines a learning syllabus, delivered through a combination of live and recorded sessions and webinars, with the Lightful Social Platform - the only social media platform designed specifically for those in the charity sector, which was ranked the number 1 for Social Media Management platforms built for non-profits. 


Lightful Labs is a digital consultancy that offers customised services to help teams to do more. The Lightful Labs team have worked with amazing organisations like Help Refugees, London’s Air Ambulance and the Rhodes Trust to name a few. 


We now have an opening for a Project Manager to join our Lightful Labs team. This role, which will involve working closely with Lightful’s clients, as well as the entire team. The role will be fast paced, varied, and rewarding.


Lightful Values

As a registered B Corp, we’re a values-led organisation, so our values are integral to the Lightful culture. Our Lightful values are:


  • To act with audacity while remembering humility
  • To understand the importance of both listening and leadership
  • To practice generosity whilst showing accountability
  • These all lay on the foundation of respect and integrity

The Role

We are looking for an experienced Project Manager to manage some of our exciting key client projects.  You will be responsible for end-to-end delivery of these projects to agreed budget and timelines whilst ensuring a successful implementation and client happiness.  You will actively manage project scope and have close interaction with clients and facilitate key internal and external project meetings.

The ideal candidate will have over 3 years’ experience working in a Project Manager role with a varied and robust portfolio of projects that demonstrate their skills. A good understanding of Agile delivery is required, and an understanding of Salesforce delivery projects is strongly preferable.



  • Manage client projects from kick-off to implementation and go-live
  • Deliver client projects on time and on budget
  • Manage internal team resourcing and budgets for allocated projects
  • Coordinate and facilitate internal and external project meetings
  • Develop strong client relationships and work closely with client project team to ensure client project expectations are met
  • Manage robust project administration and documentation including plan, risks, issues, and actions
  • Evaluate projects regularly to ensure they meet Lightful project performance standards and can report on successful results both internally and externally
  • Manage project change management process


Key Skills Requirements

  • 3+ years professional experience as a Project Manager, working closely with cross-discipline teams (client, architecture, development and design)
  • Experienced in leading meetings regularly with stakeholders, including client sponsors, client end users, developers and design teams
  • Excellent verbal and written communication skills, use of digital project management tools is an advantage
  • Have a proven track record of delivery projects to time and on budget
  • Experience coordinating an Agile software development team, experience of working with JIRA or similar development tool is an advantage
  • Strong experience of project managing implementation of technical solutions, implementation of Salesforce is preferable
  • Nice to have any of the following certifications: ADM201, Sales or Service Cloud, Nonprofit, Education or Community Cloud certification or desire to grow career in this direction


Personal qualities

  • Organised and strong attention to detail
  • A self-motivated individual who is able to take initiative and thrives on solving problems and making project decisions, particularly under pressure
  • Excellent team player with a positive, fun can-do attitude
  • Ability to multitask and priorities across several projects at the same time


Additional Requirement

Eligible to work in the UK without the need of visa support/sponsorship


You will be a part of our exciting culture that fosters personal growth and development. As we expand, you will be given the opportunity to thrive in a close-knit team environment.

  • Stock options - every team member shares in the success of Lightful
  • Comprehensive benefits package adapted for lockdown life, including free access to Asana Rebel and free access to Headspace
  • Tax free contribution to additional home-working costs
  • Health cash back plan with Simply Health
  • Cycle to work scheme
  • Childcare vouchers
  • Personal development programme
  • Working from home buddy to integrate you into the team
  • Remote working and health a priority - we won’t require people to travel to an office (in London or Bristol) until UK government COVID scale reaches level 1

Inclusion of a diverse range of opinions and perspectives is core to Lightful’s open culture and ongoing success. Therefore we never discriminate on age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.




*No recruitment agency requests please* *We only work with direct applicants* 



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  • Location
    London, London, City of
  • Department
    Lightful Labs
  • Employment Type
  • Minimum Experience
  • Compensation