Digital Campaigns Coach

Relationship Management · Remote, London, City of
Department Relationship Management
Employment Type Full-Time
Minimum Experience Mid-level
Compensation £35 - £42,000

Who we are

Lightful is a B-Corp business, who believes those doing the greatest good, deserve the best technology. Our products and services are designed for charities and nonprofits to simplify their work and amplify their impact.


You will be part of our Learning team, delivering our world-class learning programmes like BRIDGE - Building Resilience in Digital Growth and Engagement.


You can read more about our products and services as well as our purpose, mission and values on our website.


About the role

You will be part of the Relationship Management team responsible for coaching communications, marketing and fundraising professionals within charities and guiding them through a 6-month BRIDGE programme. This programme has been designed to assist charities in developing skills and confidence with digital and social tools and so you will get the incredibly rewarding opportunity to work with an amazing variety of nonprofits from around the world and to make a tangible impact on their services - from increasing fundraising results to raising awareness through successful campaigns.


Our programme is adaptive and, alongside teaching core digital skills, can focus more on digital engagement, digital fundraising, or digital campaigning depending on the needs of a cohort.


You will be the point person for digital campaigning, working across multiple cohorts to deliver 1-1 or group sessions to support nonprofits to build digital campaign capacity - drawing on your own experience from working at charities or agencies.


Responsibilities 

The Digital Campaigns Coach’s primary responsibility is to improve the digital campaigning skills of participants while helping them increase their overall digital skills.


  • Lead the delivery of digital campaign content, ensuring it is up-to-date, relevant and leads to demonstrable outcomes
  • Hold 1-1 zoom sessions with participants and review their digital campaign content and strategy, going into detail about quick-wins or longer term gains they could make
  • Communicating with customers through different channels - email, meetings, chat, SMS, making sure every interaction our users have with us is a positive one
  • Maintain productive relationships with participants in the programme, highlighting the most engaged, and those who need extra support in our CRM (Salesforce)
  • Develop learning content for and deliver live zoom-based webinars, and create e-learning content on key topics
  • Support participants with usage on the Lightful Social Platform through live chat and email support


Essential experience:

  • Minimum three years’ digital campaigning experience in a charity
  • A genuine passion for the charity sector
  • Experience of running online campaigns that led to tangible outcomes
  • Understanding of key digital campaigning methods, like email marketing and SEM
  • Experience in delivering training, so be prepared to speak with us about when you have had to train individuals and groups on a specific topic
  • Previous experience of writing clear and engaging content 
  • Genuine love of talking to people and helping them solve problems
  • Flexibility - ability to deal with conflicting deadlines, tasks, or priorities
  • Experience creating and delivering impactful presentations using Google Slides, Powerpoint or Keynote to small or large audiences


Having experience of a few of the below would be beneficial:

  • Experience working with organisations focussed on reproductive rights, gender justice or racial equity
  • Experience in an account or relationship management or customer success 
  • Experience with using and managing a LMS (Learning Management System) or creating e-learning content in the SCORM format (we use Articulate Rise 360)
  • Fundraising consultant or digital agency experience
  • Experience of peer support with other charities on social media (e.g. answering questions on Fundraising Chat Facebook group)
  • Spanish, French or Ukrainian speaker a bonus


Personal qualities 

  • Empathy with BRIDGE participants - charities, beyond profit and third sector organisations with limited budgets and time
  • Ability to connect with culturally and geographically diverse learners
  • Warm, friendly demeanour in all interactions
  • Ability to communicate clearly with people from across the company


Benefits

You will be a part of our exciting culture that fosters personal growth and development. As we expand, you will be given the opportunity to thrive in a close-knit team environment.


  • Highly competitive salary 
  • Stock options - every team member shares in the success of Lightful!
  • 35 days of bookable annual leave (book a bank holiday off, or not)
  • Your birthday off (paid) plus day off to move house (paid)
  • Simply Health cash back plan
  • Employee Assistance Programme
  • Lightful Pension provided by Legal & General 
  • Free access to Asana Rebel (yoga) and Headspace apps
  • Perkbox with monthly Flexi Points (retails discounts and much more)
  • Tax free contribution to additional home-working costs
  • Cycle to work scheme
  • Workplace Nursery (Salary sacrifice scheme providing NI/Tax savings on nursery fees)
  • Personal development programme
  • Thorough onboarding experience, supported by a buddy to support your integration to the team
  • Default work from home, with optional access to our London office
  • Varied and excellent opportunities for skills/career progression
  • Be part of a business that has an impact all over the world!


Equal opportunities statement

A diverse range of opinions and perspectives is core to Lightful’s open culture and ongoing success. As an equal opportunity employer, all applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status.


Additional Requirements

Eligible to work in the U.K. without the need of visa support/sponsorship.

Thank You

Your application was submitted successfully.

  • Location
    Remote, London, City of
  • Department
    Relationship Management
  • Employment Type
    Full-Time
  • Minimum Experience
    Mid-level
  • Compensation
    £35 - £42,000